Our Terms and Conditions and Privacy Policy
London Groove has developed this Privacy Policy in order to demonstrate its firm commitment to safeguarding the privacy of your data whilst providing a personalised and valuable service.
How To Contact Us
If you have any requests concerning your personal information or any queries with regard to these practices please contact London Groove by email at info@londongroove.co.uk
Information We Collect
In order to purchase tickets or book a seating area through London Groove you must provide your name, address, phone number and email address. You must also provide your credit card or debit card details. This required information is necessary for us to process the transaction through your card issuer while at the same time protecting you against credit card fraud and also allows us to be able to contact you should the need arise.
How We Use Your Personal Information
The financial information that you provide is used by PayPal to authorise payment for table booking services and the sale of ticket. When you make a purchase through London Groove your consent is given to provide your financial or personal information to PayPal who are associated with us in order to process your transaction. This may also include the exchange of information with other companies and organisations for fraud protection and credit risk reduction.
Please note that by accepting this Privacy Policy, you consent to your personal information being processed and stored on PayPal’s computer systems.
The only personal information stored by London Groove is your email address and phone number in order that our service can be offered as effectively as possible and also allows us to be able to contact you should the need arise.
This data may be also used for the following 2 purposes only:
1) Sending you details of London Groove competitions.
2) Sending you our weekly London Groove newsletter.
Except as explained above, we will never share your email address or phone number with any other third parties.
Information Security
London Groove is committed to handling your information with high standards of information security and for this reason we do not store any of the credit card or debit card details that you have supplied to us for the sale of tickets or deposits for table / booth bookings.
Payment
Full payment must be made at the time of purchase and must be for the amount stated. The amount stated also includes VAT at the current rate.
When making payment you must be the bill payer of whichever method of payment you choose to use or you must have the bill payer's express permission to make such payment.
When your payment has been received, we will send you an email as confirmation of our acceptance of your booking or ticket purchase.
This information shall be sent to the e-mail address supplied by you on the online booking form or over the phone.
Acceptance
We reserve the right to reject or cancel your purchase of a ticket, booth or seating area at our sole discretion and if this situation occurs we will notify you by email and a phone call within 24 hours of you making the purchase or booking.
Cancellations
The law often requires that when purchasing items online, consumers have a right to cancel the contract within 7 days of entering into it. Such a right does not exist in relation to the purchase of tickets or area bookings through London Groove. We will however allow a cancellation and offer a full refund less an administration cost of £5 if the request is made no later than 48 hours before the start time of the event.
If the cancellation is for New Years Eve tickets then the £5 administration fee applies to each individual ticket and again the request needs to be no later than 48 hours before the event.
If you fail to turn up on the night there is no refund applicable for tickets, booths or areas.
Entry Requirements For Our Venues
Our club nights are subject to various entry requirements in relation to:
- Dress Code
- Minimum Age
- Latest Entry Time
- Valid photo I.D being available
- Male to female ratio of the group
- Patrons not being intoxicated upon arrival
- Rude or abusive behaviour towards door staff, bar staff, security or other customers
- Previous rude or abusive behaviour towards door staff, bar staff, security or other customers.
You or your guests may not be allowed entry if you fail to adhere to the above or if the venue cites health and safety reasons for not allowing you entry.
London Groove will not be liable to you or your guests for any costs or expenses, including travel and or accommodation, which you may incur as a result of failing to comply with the above entry restrictions.
In addition to the above, entry is still at the venue management’s discretion. It is your responsibility to ensure that when you purchase tickets or book an area or booth, that you are aware of the above restrictions and have forwarded the entry requirements onto the guests that you have invited. If you are in any doubt please contact us and if we are able to we will be happy to help.
Collection Of New Years Eve Tickets
No tickets are actually emailed or posted to you for our New Years Eve London parties. The tickets are available on the door in the form of an e-ticket.
For table and booth bookings we will email you your booking confirmation and will organise your table or booth for you on arrival. We also ask you bring photo I.D with you in the form of a licence or passport to prove who you are in order to be able to redeem your deposit refund.
We trust you’ve found this informative, if you require any further information please contact London Groove by email at info@londongroove.co.uk
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